TechGrip ships through our international fulfilment network to provide fast and reliable delivery across our key regions.
Regional Warehouses
Orders are generally fulfilled through the following warehouses:
- United States, Canada and Mexico: Dallas, United States
- Europe: Amsterdam, Netherlands
- United Arab Emirates: Dubai, UAE
- Australia and New Zealand: Melbourne, Australia
In some circumstances, your order may be fulfilled from another TechGrip warehouse depending on stock availability.
Processing and Delivery Times
Orders are processed within 1–5 business days after payment has been confirmed.
Once dispatched, delivery generally takes an additional 3–5 business days. The estimated total timeframe from placing your order to delivery is therefore 4–10 business days.
Processing and delivery timeframes are estimates only. Delays may occur during product launches, restocks, sales, public holidays, severe weather, customs processing or other circumstances outside TechGrip’s control.
Tracking Information
Tracking details will be sent to the email address or mobile number provided at checkout once your order has been dispatched.
Please allow up to 48 hours after dispatch for tracking information to become active.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
If an order is returned because of an incorrect or incomplete address, failed delivery or failure to collect the parcel, the customer will be responsible for any additional shipping charges required to resend it.
Customs and Import Charges
Although orders are fulfilled through our regional warehouses, some destinations may still impose customs duties, taxes, import fees or local handling charges.
Unless otherwise stated at checkout, these charges are the customer’s responsibility. TechGrip does not control or determine the amount of any customs or import charges.
Refusing to pay applicable customs charges does not automatically entitle the customer to a refund. Any return, customs or carrier costs incurred may be deducted from an approved refund or store credit where legally permitted.
Delivery Delays
Courier or customs delays may occasionally occur after an order has been dispatched. A delayed parcel will not be considered lost until the shipping carrier has completed its investigation or confirmed that the parcel cannot be located.
If your parcel has not arrived within the expected timeframe, contact us with your order number so we can raise an enquiry with the carrier.
Lost, Stolen or Delivered Parcels
If tracking shows that your parcel has been delivered but you cannot locate it, please check the surrounding delivery area, ask other members of your household and contact the carrier directly.
TechGrip is not responsible for parcels stolen after confirmed delivery or left unattended where authority to leave has been provided, unless you purchased shipping insurance at checkout or responsibility cannot legally be excluded.
If you purchased shipping insurance, contact us with your order number so we can review your claim and assist you in accordance with the applicable insurance coverage.
If you believe your parcel has been lost in transit, contact us so we can raise an enquiry with the carrier. The carrier’s investigation must be completed before the parcel can be confirmed as lost.
Separate Shipments
Orders containing multiple products may occasionally be dispatched separately due to stock availability or fulfilment arrangements.
If this occurs, you may receive more than one tracking number, and your products may arrive at different times.
Consumer Rights
Nothing in this Shipping Policy excludes or limits any rights or remedies that cannot be excluded under the consumer laws applicable in your location.