Returns & Exchanges

We accept exchange requests within 14 days of delivery. If your requested product or size is unavailable, we will provide store credit for the value of the returned product.

We do not offer refunds for change of mind, incorrect sizing, or ordering the wrong product, except where required by applicable consumer law.

Exchange Eligibility

To qualify for an exchange or store credit:

  • The request must be made within 14 days of delivery.
  • The product must be unused and in its original condition.
  • The protective film must remain attached to the latex.
  • All original packaging, tags, straps, and accessories must be included.
  • The product must be free from dirt, marks, odours, washing, wear, or damage.
  • Proof of purchase must be provided.

All returned products will be inspected before an exchange or store credit is approved. TechGrip reserves the right to decline returns that do not satisfy these conditions.

Exchanges are subject to stock availability. If the requested product is unavailable, store credit will be issued instead.

Return Shipping

Customers are responsible for return shipping and the cost of shipping the replacement product unless the item has been confirmed as faulty or incorrectly supplied by TechGrip.

Original shipping charges are non-refundable unless required by applicable law. TechGrip is not responsible for returned parcels that are lost or damaged in transit, so we recommend using tracked shipping.

Faulty-Product Claims

If you believe you have received a faulty or incorrect product, contact us promptly with your order number and clear photographs or videos showing the issue.

All claims are assessed individually. TechGrip may require the product to be returned for inspection before approving a remedy.

Manufacturing faults do not include:

  • Normal wear and tear.
  • Damage caused during training or matches.
  • Latex abrasion or deterioration from ordinary use.
  • Damage caused by incorrect washing, drying, or storage.
  • Failure to follow our glove-care instructions.
  • Damage caused while removing the protective film.
  • Accidental damage, misuse, or improper glove care.
  • Grip reduction caused by dirt, dryness, or product buildup.

Regional Consumer Rights

This policy operates alongside any mandatory consumer rights that apply in the customer’s location. Nothing in this policy excludes or limits rights that cannot legally be excluded.

  • Australia: Australian Consumer Law. See the ACCC’s consumer guidance.
  • New Zealand: Consumer Guarantees Act 1993. See New Zealand Consumer Protection.
  • United Arab Emirates: Federal Decree-Law No 15 of 2020 concerning Consumer Protection. See the UAE Government consumer-protection portal.
  • United States, Canada, and Mexico: Our standard 14-day exchange and store-credit policy applies, subject to any mandatory consumer laws applicable in the customer’s location. US customers can refer to USA.gov consumer guidance.
  • European Union: EU customers may have additional mandatory return and withdrawal rights for online purchases. These rights apply only to the extent required by EU law. See the EU’s Your Europe returns guidance.

Requesting an Exchange

Contact our customer-support team before returning your order. Please include:

  • Your order number.
  • The product being returned.
  • The reason for the request.
  • The replacement model and size requested.
  • Photographs or videos if reporting a possible fault.

Products returned without prior approval may not be accepted. Once the returned product has been received and inspected, an exchange will be arranged or store credit issued within 10 business days.