Where is TechGrip based?
TechGrip is an Australian-owned goalkeeper glove brand. Our operations are supported by fulfilment centres in Melbourne, Dallas, Amsterdam and Dubai.
What products does TechGrip sell?
TechGrip currently specialises in goalkeeper gloves. We may introduce additional goalkeeper products and accessories in the future.
What sizes are available?
Most TechGrip models are available in sizes 6 to 11. Available sizes may vary depending on the model and current stock.
Are TechGrip gloves suitable for junior goalkeepers?
Yes. Our smaller sizes are suitable for junior goalkeepers. We recommend selecting the goalkeeper’s usual glove size.
How do I choose the right glove model?
Each model has a different fit, wrist closure and construction. Check the information on the individual product page or contact us if you need help comparing models.
When will a sold-out product be restocked?
Restock dates vary between products. Follow @techgrip on Instagram or sign up for restock notifications on the relevant product page for updates.
Does TechGrip offer goalkeeper sponsorships?
Yes. Goalkeepers can apply by sending their player profile, current club, location, social media accounts and relevant playing information. Every application is assessed individually, and sponsorship is not guaranteed.
Does TechGrip work with clubs, academies, retailers and Creators?
Yes. We consider team orders, retail opportunities, content collaborations and other partnerships. Send us information about your organisation, audience and proposed collaboration for review.
How do I know if my order was successful?
An order confirmation will be sent to the email address entered at checkout. Check your junk or spam folder if it does not appear in your inbox.
Can I change my order after placing it?
Contact us as soon as possible with your order number and the requested change. Changes cannot be guaranteed once the order has entered processing.
Can I cancel my order?
Contact us immediately if you need to cancel. We can only cancel an order if it has not already been processed or dispatched.
I entered the wrong delivery address. What should I do?
Send us your order number and the correct address as soon as possible. Once an order has been dispatched, the carrier may not allow us to redirect it. Additional shipping charges may apply if the parcel is returned and needs to be sent again.
CanI use more than one discount code?
Unless specifically stated otherwise, only one discount code can be used per order.
Why is my discount code not working?
Check that the code has been entered correctly and that your order meets any minimum spend, product or expiry requirements. Some codes cannot be combined with existing promotions.
What should I do if I receive the wrong item?
Contact us with your order number and clear photos of the item received. We will review the issue and arrange the appropriate next step.
Which countries does TechGrip ship to?
We ship across Australia, New Zealand, the United States, Canada, Mexico, the UAE and Europe.
Where will my order be shipped from?
Orders are generally fulfilled from Melbourne for Australia and New Zealand, Dallas for the United States, Canada and Mexico, Amsterdam for Europe, and Dubai for the UAE.
How long does order processing take?
Orders are generally processed within 1 to 5 business days.
How long does delivery take after dispatch?
Delivery generally takes an additional 3 to 5 business days after dispatch. This is an estimate and may be affected by carrier delays, public holidays or regional conditions.
How can I track my order?
You will receive a shipping confirmation email containing your tracking details once the order has been dispatched.
Why has my tracking information not updated?
Tracking may take some time to update after the carrier receives the parcel. If there has been no update for several business days, contact the carrier or our team for assistance.
WillI have to pay customs duties or import taxes?
Customers are not usually required to pay customs duties or import taxes because we fulfil most orders locally through our warehouses in Melbourne, Dallas, Amsterdam and Dubai. However, we cannot guarantee this in every situation, as customs requirements, shipping routes and geopolitical conditions may change.
What happens if my parcel is delayed?
Carrier delays can occasionally occur after dispatch. Check the tracking information first and contact the carrier for an update. You may also contact us if further assistance is required.
What happens if my parcel is lost in transit?
Contact us with your order number so we can raise an enquiry with the carrier. If shipping insurance was purchased and the parcel is confirmed lost, a replacement order will be arranged at no additional cost.
What if tracking says delivered but I cannot find my parcel?
Check the surrounding delivery area, your mailbox, building reception and with other household members or neighbours. You should also contact the carrier directly for delivery details.
TechGrip is not responsible for parcels stolen after confirmed delivery or left unattended where authority to leave was provided, except where responsibility cannot legally be excluded. If shipping insurance was purchased, contact us so we can assist with the claim.
What is TechGrip’s return policy?
Eligible products may be returned for an exchange or store credit within 14 days of delivery. Items must remain unused and in their original condition and packaging.
Do you offer refunds for a change of mind?
No. We offer an exchange or store credit for eligible change-of-mind returns, but we do not provide cash refunds. This does not limit any rights that cannot legally be excluded.
How do I request a return or exchange?
Contact us with your order number, the item you wish to return and the reason for the request. Do not send a product back until you have received return instructions.
Who pays for return shipping?
Customers are responsible for return shipping and replacement shipping costs for standard exchanges unless shipping insurance was purchased or TechGrip is responsible for the issue.
Does shipping insurance include free exchanges?
Yes. If shipping insurance was added to the order, your first eligible exchange includes standard return and replacement shipping.
Can I return gloves after removing the protective film?
Removing the protective film affects the original condition of the gloves. Gloves with the film removed generally cannot be accepted for a change-of-mind return or exchange.
Can I return gloves that have been worn or washed?
Used, worn, washed or marked gloves cannot be returned for a change of mind. We recommend checking the size and fit before removing the protective film or using the gloves.
What happens if my preferred exchange item is unavailable?
Exchanges are subject to stock availability. If the requested size or model is unavailable, we can offer store credit.
How long will my exchange or store credit take?
Once the returned product has been received and inspected, an eligible exchange or store credit will be arranged within 10 business days.
Do EU customers have different return rights?
Customers in the European Union retain any applicable rights provided under EU consumer law. Those rights apply alongside our standard returns policy.
Should I wash my gloves before using them?
A gentle pre-wash can help remove manufacturing residue and prepare the latex for use. Wash the gloves by hand with lukewarm water and allow them to air-dry naturally.
Do I need to remove plastic film from the palms?
Some models arrive with protective plastic film over the latex. If present, carefully remove it before use, taking extra care around the stitching and edges.
How should I wash my goalkeeper gloves?
Wash them gently by hand using lukewarm water. Lightly rub the palms and rinse away any dirt or residue without aggressively scrubbing or twisting the gloves.
Can I wash my gloves in a washing machine?
No. Washing machines may damage the latex, stitching and internal construction of the gloves.
Can I use soap or cleaning chemicals?
Avoid harsh soaps, detergents, bleach and household cleaning products. If you use a glove wash, make sure it is specifically designed for goalkeeper gloves.
How should I dry my gloves?
Allow the gloves to air-dry naturally in a well-ventilated area. Keep them away from direct sunlight, heaters, hair dryers and tumble dryers.
Should I wet the palms before playing?
Yes. Keeping the latex slightly damp before and during use can help maintain its intended performance. The palms should be damp rather than completely soaked.
How should I store my gloves?
Store clean, dry gloves in a cool place away from direct sunlight and heat. Do not leave the palms pressed together while wet, as they may stick and become damaged when separated.
Why is the latex wearing down?
Goalkeeper glove latex is a soft performance material that naturally wears with use. Artificial surfaces, dry latex, poor washing practices and using the palms to push up from the ground can accelerate wear.
Can TechGrip gloves be used on artificial grass?
Yes, but artificial surfaces are more abrasive than natural grass and can cause the latex to wear faster. Avoid unnecessary palm contact with the ground whenever possible.
How can I contact TechGrip?
You can contact us by messaging @techgrip on Instagram, emailing support@techgrip.com.au or submitting the Contact Us form on our website.
What information should I include in my message?
Include your full name, order number and a clear explanation of your enquiry. For product or delivery issues, attach clear photos or relevant tracking information where possible.
How long does it take to receive a response?
Our team usually responds within 24 to 48 hours. Response times may be slightly longer during weekends, public holidays, product launches and major sales periods.