SHIPPING POLICY
We aim to make receiving your order fast, smooth, and transparent. Below is an overview of shipping rates, timelines, and how to track your order from fulfillment through delivery.
SHIPPING RATES & DELIVERY ESTIMATES (U.S.)
| SHIPPING METHOD | COST | DELIVERY TIME |
|---|---|---|
| Standard Ground (orders under $100) | $9.95 | 5-7 business days |
| Standard Ground (orders $100+) | FREE | 5-7 business days |
| Expedited (orders under $1,999.99) | $19.95 | 2-3 business days |
| Expedited ($2,000-$9,999.99) | $49.95 | 3-4 business days |
| Alaska & Hawaii | $29.95 | 14-21 business days |
*Delivery times exclude weekends and holidays.
*Free shipping applies within the contiguous US and excludes Alaska and Hawaii.
*Orders above $9,999.99 are ineligible for free shipping.
CARRIERS
We partner with all major carriers and route each shipment through the carrier best positioned to deliver fastest, based on ground vs. expedited service.
ORDER TRACKING & DELIVERY UPDATES
You will receive real-time updates via email and/or text message once your order ships.
You can also check your status anytime using our branded tracking page:
https://tracking.truewerk.com/
This page provides:
- Current package location
- Estimated delivery date
- Step-by-step transit updates
ADDITIONAL NOTES
Shipping timelines are estimates and may be affected by carrier delays, weather, or peak season volume.